Hi everyone, the new Magnetic Cutting Plate (for the Stampin’ Cut & Emboss Machine) launched last month and we were all very excited about it. Unfortunately, there have been some quality issues and this item will no longer be available to purchase. Any person who has ordered this item will be reimbursed. Please read the full statement below.
Statement from Stampin’ Up!®…
As you may know, we’ve been eagerly anticipating the relaunch of the Magnetic Cutting Plate for some time. After redesigning and rigorously testing the plate, we felt that we had a successful model for a relaunch of the product. Unfortunately, we’re now finding that with mass production, a defect in the manufacturing process is causing the plate layers to separate after use. This is not an issue we’ve experienced in the past and we are currently working with our manufacturer to determine its cause..
After extensive additional testing (and fair amount of heartbreak), we’ve determined that the relaunched Magnetic Cutting Plate does not meet the standard of quality that we expect for our products. As a result, we have made the decision to turn this item off (effective immediately) for the foreseeable future. Additionally, we will be putting the development of our Mini Magnetic Cutting Plate on hold.
We stand by our offering of the highest quality products, so if you or your customers purchased the Magnetic Cutting Plate (item 161128), you will be issued a refund within 45 days, regardless of whether you’ve encountered issues with the product. If you ordered the Magnetic Cutting Plate but have not received it yet, you will still receive the product as well as a refund. Please do not contact Demonstrator Support for your refund, as it will be automatically issued to your original form of payment. If you paid for any orders on behalf of your customers, you are responsible for reimbursing those customers.
We share in your disappointment and frustration. Please do not try to repair or alter defective plates, as they may damage the machine. If you would like to improve the alignment of your open dies and stamped images without a Magnetic Cutting Plate, you can use temporary adhesives such as washi tape, masking tape, or Post-it Notes to secure your die and paper together before running them through the machine.
Thank you for your understanding and we apologise for any inconvenience this may have caused.
– Stampin’ Up!®
While it is very disappointing that this item has been removed from sale, I do think it is great Stampin’ Up!® is honouring its commitment to producing quality items. As mentioned above, you won’t need to do anything to claim your refund if you’ve already purchased this item. Stampin’ Up!® will automatically process it in due course. Thank you for your patience and understanding.
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